COVID-19 : Changes to T&C
Following the COVID-19 pandemic, we thought you might want to know what changes are currently in place on our website.
We are donating all profits from all orders place between April 10th and April 17th to NHS Charities Covid-19 Urgent Appeal (NHS Charities Together) to help fight the health emergency we are currently facing in the UK.
REDUCED SHOP SELECTION
Only products which are in stock will be available on the Shop section.
All made to order designs will be written as "sold out" as we are not currently able to make them. Our artisans are safely working from home with the fabrics we have in stock but we unfortunately cannot get any new supplies as most of our fabrics come from Italy.
Unfortunately we will not be able to send your order in our signature gift box for the upcoming weeks.
SHIPPING & RETURNS
The health and well-being of our team and customers are extremely important to us. We continue to ship with UPS but as we are trying to group orders as much as possible, parcels are currently sent out once a week, every Tuesday. Also, please note that delivery could take a little longer than usual.
More information on how UPS is currently operating can be found here.
If you wish to return an item please let us know as soon as possible by writing an email to firstname.lastname@example.org, no later than 7 days after reception. This is to enable us to make the donation quite rapidly after your order, as everyday counts. We will then guide you through the steps.
If you have any questions at all, feel free to send us an email at email@example.com or DM us on Instragram @jessicachoaycollection, we are always very happy to help!
Thank you so much for your support and contribution!
We are in this together,
With love xx