The health and well-being of our team and clients are very important to us. Our tailors are safe and working from home, making and processing your orders. We ship as soon as possible but please note that delivery time might be affected. An email with tracking informations will be sent to you as soon as your order is shipped.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
We offer free shipping to the UK.
Delivery to Europe is £10 and £20 for the rest of the world.
All shipments are handled by UPS.
We are doing our best to get your Jessica Choay design to you as soon as possible. As most of our designs are made to order, please allow 14 working days between the date of your order and delivery.
We will send you a tracking number as soon as your order is shipped.
If you need your design before then, please send us an email before placing your order and we will do our best to make it a priority.
If your shipping address is outside the European Union you may have to pay duties and taxes upon arrival of your order. These vary and we do not have any control over them. Please check with your local customs office for more information.
Your order will be shipped from London, UK.
We offer a 14 days return policy. Your satisfaction is great value to us but if you are not completely satisfied with your designs, simply return them to us within this time for a refund. For more information on our return policy please visit our Online terms of sale page.
The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice as long as the shipment is tracked.
All successfully returned items will be credited to the original payment method. You will receive an email notification when your return has been processed.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
All our designs are made by tailors in Italy and in the UK.
Absolutely! Just send us an email at firstname.lastname@example.org and we will take you through the steps!