Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We offer free shipping to the UK. Delivery to Europe is £10 and £20 for the rest of the world.
All shipments are handled by UPS.
We are doing our best to get your Jessica Choay design to you as soon as possible. As most of our designs are made to order, please allow 14 working days between the date of your order and delivery.
We will send you a tracking number as soon as your order is shipped.
If you need your design before then, please send us an email before placing your order and we will do our best to make it a priority.
If your shipping address is outside the European Union you may have to pay duties and taxes upon arrival of your order. These vary and we do not have any control over them. Please check with your local custom for more information.
Your order will be shipped from London, UK.
We offer a 14 day returns policy. Your satisfaction is great value to us. If you are not completely satisfied with your goods, simply return them to us within this time for a full refund. For more information on our returns policy please visit our returns page. Please note, sale items cannot be returned or exchanged. The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice as long as the shipment is tracked.
All successfully returned items will be credited to the original payment method, you will receive an email notification when your return has been processed.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
Absolutely! Just send us an email at email@example.com and we will take you through the steps!